Information Technology Articles

Technology in the financial services sales environment.

by Glyn Griffiths
Published: September 8th, 2011
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Why replace when you can adapt? Although the length of the average working day has not changed in terms of actual hours, the expectation in today’s “instant society” is that the output needs to be much greater than the input. It is this expectation that creates the fear of being left behind and drives us …. »

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Gender ruling places spotlight on use of telematics

by Rhys Collins
Published: July 22nd, 2011
Rhys Collins

The much awaited judgement from the European Court of Justice was made this week ruling that the use of gender in rating will not be lawful in any of the 27 European Union countries after the 21 December 2012. The ruling means that many insurance products across Europe will be affected, although the biggest impact will …. »

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Cloud computing – the way forward for insurers

by Richard Firth
Published: July 6th, 2011
Richard Firth

The insurance market is characterised by two major types of companies: • The giant market leaders, to whom policyholders and companies have turned for most of their lives; and • New entrants – upstarts which are using today’s technology to steal market share The first category depends to an unhealthy extent on legacy systems – …. »

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M-insurance: the next wave of mobile financial services?

by Jeremy Leach
Published: May 1st, 2011 in Cover
Jeremy Leach

Introduction When will we see ‘m-insurance’ join the commonly used new dictionary of commerce? The quantum leap of mobiles into commercial usage has given birth to various new words such as m-commerce, m-payments and the acronym mFSP, meaning mobile Financial Services Providers. So the question for the insurance industry becomes: Is m-insurance close, inevitable, possible …. »

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The greatest threat to business information security comes from within

by Priyen Moodley
Published: May 1st, 2011 in Cover
Priyen Moodley

The majority of data contamination and loss of intellectual property occurs as a result of security breaches within an organisation. For this reason, South African businesses are urged to tighten up the security of their internal data stores in order to maintain their competitive advantage. For many companies, data and information storage is concurrently their …. »

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A key business issue for insurers

by Dave Paulding
Published: May 1st, 2011 in Cover
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Insurers are renewing their focus on top line growth, seeking ways to increase premium volumes while at the same time improving profitability. A variety of growth strategies are being pursued, including adding offerings to their product lines, using new channels, and expanding targeted geographic regions. In addition, almost all are working to increase penetration of …. »

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Distribution and Technology – make the connection

by RHYS COLLINS
Published: March 1st, 2011 in Cover
Rhys Collins

Over the last two decades, insurance markets across the globe have changed dramatically. The blanket distribution model of insurer-to-broker-to-consumer has gone forever, as direct writers, the internet, online aggregators and a host of other channels have emerged. Clearly, the market today is totally unlike that of 20 years ago and predicting with any accuracy how …. »

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Technology: mapping the new frontier in underwriting

by HERMAN SCHOEMAN
Published: February 1st, 2011 in Cover
Herman Schoeman

Thermography is probably best known in South Africa for having helped track down Panjo, the tiger that went AWOL from his Mpumalanga home in July last year. When not seeking errant tigers, this technology is now being used for the early detection of fault conditions in equipment by visualizing defects through heat imaging. Thermal image …. »

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The social media phenomenon: where is South Africa?

by Carel Nolte
Published: January 1st, 2011 in Cover
Carel Nolte

Although many international insurance bodies, insurance publications, brokers and companies are actively using Twitter, the changing and highly individualised communication potential of social media has been slow to catch on in South Africa. Yet, it is becoming increasingly obvious that our industry could benefit from, and should also adopt, quick, personal communication in our day-to-day …. »

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Impact of social networks on the insurance industry

by RHYS COLLINS
Published: January 1st, 2011 in Cover
Rhys Collins

In March this year, US news reports cited Facebook as the most visited website in the US, having more visits than Google for the first time since its inception. In South Africa, the trend is similar, with social networks fast becoming central to the Internet experience for most people. The use of social networks is …. »

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