Driving financial vision in a digital insurance world
As CFO of QSURE, I’m privileged to be part of a team that’s not just supporting the business, we’re helping shape its future. In a sector that’s evolving rapidly, particularly around collections and payments in short-term insurance, our role in finance is increasingly strategic, digital, and people-focused.
Strategic vision - At QSURE, our long-term vision is to be the most trusted and efficient collections and payments partner in the South African short-term insurance landscape. Finance plays a crucial role by ensuring our growth is sustainable, our operations efficient, and our decision-making data-driven.
We’re seeing three key trends shaping our strategy:
- Digital transformation in collection systems
- Regulatory tightening in the insurance and financial sectors
- Rising client expectations for transparency and speed
To prepare, we’re investing in scalable, cloud-based infrastructure, enhancing data analytics, and building secure integrations that make payments and collections seamless for our clients. Our finance team is deeply involved in evaluating these investments to ensure they support both growth and resilience.
Business priorities & growth
Over the next 12–24 months, our priorities include:
- Enhancing platform efficiency and automation
- Deepening client partnerships through tailored solutions
- Strengthening regulatory readiness and compliance
We’re constantly weighing innovation against financial sustainability. For example, we recently backed an internal initiative to streamline reconciliation processes for insurers, saving them time and improving accuracy, while ensuring it delivered measurable ROI.
The role of the CFO - The CFO’s role today is far more integrated than in the past. At QSURE, I’m involved in everything from strategic planning and tech investment to client success and culture-building. In our environment, agility matters. I need to balance risk with opportunity and support rapid change while ensuring financial stability.
Key metrics I monitor include client retention, transaction volume growth, cash flow health, and operational cost-to-income ratios. But just as important are metrics around client satisfaction and regulatory compliance.
“A high-performing finance team must be more than technically strong, we nurture a culture of accountability, transparency and innovation.”
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