Helping clients weather the financial anxiety storm

This article shares practical strategies, from reframing budgets to leveraging mutuality through glu’s ProfitBack™, to support financial wellness and strengthen adviser-client relationships in uncertain times.
Written by
Michele Jennings
Published on
November 7, 2025

Let’s be honest, financial stress is one of the biggest pressures that South Africans face today. It’s not just about money; it’s about the constant noise it creates in people’s lives. It seeps into everything: sleep, focus, and sometimes relationships, even physical health.

Financial Advisers see it every day. The tight shoulders across the desk. The quiet anxiety when clients talk about debt or retirement. The uncertainty about whether they’re doing “enough.”

Money can be an uncomfortable topic for many South Africans. It’s often loaded with guilt, shame, or comparison. But as advisers, you know that financial wellness is not only about numbers, it’s about mindset, behaviour, and confidence. Helping clients feel more in control of their money is one of the most powerful ways to support their overall wellbeing.

That’s something glu, a new mutual financial services provider within the PPS ecosystem, believes in deeply. glu’s approach to financial wellness is rooted in the idea of mutuality that when one of us wins, we all win. Through our Mutuality model ProfitBack™, glu helps clients experience financial calm not only through protection but also through participation, by sharing in the company’s success.

So how do we help clients break the cycle and get back to a place of calm and control? Here are some top tips from Michele Jennings, Chief Executive of glu, a new financial service provider, within PPS, that can help you help your clients:

1.Start small, but start

One of the biggest hurdles for many is believing that financial wellness has to start with big moves, lump-sum investments or major debt repayments. The reality? Momentum matters more than magnitude.

Encourage clients to begin with small, consistent steps. A standing debit order into a savings or investment account, even for as little as R100 a month, creates a powerful habit. It sends a signal to the brain “I’m taking control.”

“When people experience that small sense of progress, it creates a positive feedback loop,” says Jennings. “That R100 may not change their balance sheet overnight, but it starts to shift their mindset from scarcity to growth.”

It’s the difference between financial paralysis and financial progress, and that’s where you, as an adviser, play a pivotal coaching role.

2.Rebrand the ‘B’ word

Let’s face it, the word “budget” can be one of the most anxiety-inducing words in any financial conversation. For some, it feels restrictive; for others, it’s just too complicated to maintain. Jennings suggests a simple shift: reframe the budget as a “money plan.”

“A money plan feels more empowering,” she says. “It’s not about cutting out joy; it’s about directing money with purpose.”

Encourage your clients to view their plan as a tool for alignment, ensuring that how they spend matches what they truly value. When a client sees that their money is actively supporting their goals, the emotional relationship with money starts to heal.

"At its core, financial advising isn’t just about products or portfolios, it’s about people."

Michele Jennings
Chief Executive, glu

3.Make money talk normal again

Talking about money openly can be liberating. Many people carry shame or isolation around financial struggles, assuming they’re the only ones who haven’t “figured it out.”

As an adviser, you have the privilege, and responsibility, to make those conversations normal. By creating a judgment-free space where clients can express their fears or frustrations, you not only build trust but also empower them to take clearer, more confident action.

“Transparency breaks the stigma,” says Jennings. “When people realise they’re not alone in their financial worries, they’re more likely to engage with their plan and stick to it.”

Encourage clients to involve their families in money discussions too. When couples or households communicate openly about finances, decision-making becomes collaborative rather than conflict-driven.

4.Make money work, while the world is sleeping

This is where advisers can truly change the game. Financial security isn’t just about protection from risk; it’s also about creating opportunity, letting clients’ money work smarter, not just harder.

That’s where mutuality makes a tangible difference. Unlike traditional insurers that pay profits to shareholders, glu operates as a mutual, meaning that members (policyholders) share in the company’s success.

Through ProfitBack™, glu members receive a share of the profits generated by the business. It’s essentially a way for clients’ protection policies to give back, like a 13th cheque, without the overtime.

“For advisers, this is a powerful story to tell,” explains Jennings. “You’re not just offering cover; you’re helping clients participate in the value they help create. Their premiums don’t only protect them today, they can reward them tomorrow.”

This is more than just a financial product, it’s a mindset shift. It gives clients a sense of partnership and ownership, helping them feel more confident and connected to their long-term financial goals.

5.Care for the person behind the plan

No financial plan can succeed if the person behind it is running on empty. Stress, exhaustion, and burnout can lead even the most disciplined clients to make reactive or risky financial decisions.

Encourage clients to prioritise their wellbeing alongside their wealth-building efforts. Rest, exercise, mindfulness, these are not luxuries; they’re essential components of sound financial decision-making.

“Financial health and mental health are intertwined,” says Jennings. “When clients feel emotionally grounded, they’re better able to engage with their plans and stay the course through uncertainty.”

Helping clients take care of themselves is part of helping them take care of their money.

At its core, financial advising isn’t just about products or portfolios, it’s about people. It’s about helping clients sleep better at night, feel more secure about the future, and see their money as something that works for them, not against them.

By guiding clients toward calm and control, advisers don’t just manage wealth; they build confidence, optimism, and trust, the real currencies of long-term financial success.

With solutions like ProfitBack™, glu is proving that financial protection and growth don’t have to exist in separate worlds. Mutuality brings them together, allowing advisers to offer something deeper: peace of mind that pays back.

Because yes, money matters. But so does mental health.

Financial Togethernes

There's insurance that does 01 job, and then there's insurance that does 02 jobs - protection plus a portion of the profits

glu is a division of PPS, a licensed controlling company, Life Insurer and an authorised FSP.

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