Insurance professionals gathered for the IIG Claims Day on 25 June, held at the focus rooms in Johannesburg. The event provided the perfect backdrop for an overview from providers and insurers alike, to share insights into the claims journeys - ways in which the industry is improving the claims experience for clients and business users alike.  

From talks focused on agentic AI in claims: helping to provide more consistent client outcomes and accuracy in detecting fraud, through to the value of precision data in weather related claims, to championing an efficient, value-adding claim experience and highlighting the imperative to partner with businesses that you can trust as an extension of your brand, the overarching sentiment focused on selecting the right partners, and embracing modern approaches that pair human knowledge and expertise with technology, to get the best possible outcome for clients.