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Partnering for performance

My Glass is redefining windscreen claims in South Africa, combining mobile services, digital platforms, and ESG-focused solutions to help brokers deliver faster, smarter, and more sustainable client experiences.
Written by
My Glass
Published on
November 13, 2025
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In an insurance landscape where speed, service, and customer satisfaction define success, few partnerships matter more than those that help brokers deliver on their promises.

For brokers, every claim represents both a risk and an opportunity, the chance to prove reliability, build trust, and strengthen retention.

For nearly two decades, My Glass has been quietly transforming the way windscreen claims are handled across South Africa. What began as a fitment and replacement business has evolved into a nationwide, technology-driven partner for insurers and brokers, one that understands that client experience sits at the heart of every policy renewal.

From service provider to strategic partner - My Glass doesn’t just replace windscreens. It helps brokers protect their reputations. Every part of the company’s business model is designed to make the broker’s life easier: efficient claims management, cost-effective stock, and seamless national access. By removing friction from the claims process, My Glass helps insurers and brokers deliver faster, smarter service that delights clients and strengthens brand loyalty.

“Our focus has always been on value,” says CEO Gary Stieger. “Value for the client who needs help fast, and value for the broker who needs a partner that gets it right the first time.”

That value extends far beyond the fitment bay. My Glass’s growing suite of mobile services means the help comes to the client, wherever they are, through a network of skilled technicians equipped to deliver precision workmanship on-site.

Mobile convenience, industry-grade quality - In today’s world, convenience is everything. My Glass’s mobile windscreen replacement service brings certified technicians directly to a client’s home, workplace, or roadside location, ensuring safety and convenience without compromising on quality. For brokers, that translates into faster claim resolution, reduced downtime, and happier policyholders.

Recognising the success of its mobile model, My Glass is expanding its offering with Mobi-Chip, launching nationwide in August 2025. This on-site chip repair service delivers quick, high-quality repairs, often within the hour, using a fleet of branded vehicles and new electric tuk-tuks (fondly dubbed “bugs”). Clients can book instantly by scanning a QR code, while technicians repair chips before they become costly replacements.

It’s efficient, sustainable, and unmistakably client-centred, a solution designed not only to save time and cost, but to enhance the overall customer experience.

“We Got You isn’t just a tagline, it’s our philosophy: ensuring brokers, insurers, clients, and the planet all benefit from smarter, faster, and sustainable service.”

My Glass

‍ESG in motion - Beyond convenience, Mobi-Chip is a tangible expression of My Glass’s ESG commitment. The company’s rollout of electric tuk-tuks is more than a clever logistics solution; it’s a visible investment in greener mobility and local job creation. Each new service point adds employment opportunities, training, and broader access to affordable repair services, proof that innovation and impact can move hand in hand.

For brokers and insurers increasingly aligned with sustainability goals, My Glass offers a partner whose business practices support those same principles.

Technology that works for brokers - Behind the scenes, My Glass has built a digital infrastructure that keeps everything, and everyone, connected. Its broker-facing claims platform simplifies the entire process: from claim logging and progress tracking to real-time updates and automatic notifications.

By integrating seamlessly with insurer and broker systems, the platform eliminates manual follow-ups, reduces administrative drag, and provides full transparency throughout the claim lifecycle. This technology isn’t just about automation; it’s about communication. When clients receive timely updates and brokers have complete visibility, trust is reinforced at every step.

No compromise - In cases where replacement is required, My Glass offers both Original Equipment Manufacturer (OEM) and Original Equipment Equivalent (OEE) glass options. OEE glass, sourced from trusted, certified producers, provides the same fit, durability, and safety performance as OEM at a more cost-effective price point — a balance that benefits both clients and insurers.

With the increasing complexity of ADAS (Advanced Driver Assistance Systems), My Glass technicians are trained and certified to recalibrate sensors after every replacement. This ensures that every vehicle returned to the road meets the same safety standards as the day it left the factory.

The result? Fewer complaints, fewer comebacks, and greater client confidence.

Helping brokers build stronger brands - At its core, My Glass is about partnership, helping brokers deliver exceptional service while protecting their own brand equity. Every satisfied driver represents not just a claim resolved, but a relationship strengthened.

Whether through on-demand repairs, digital claims processing, or transparent communication, My Glass helps brokers deliver on their promise: to be there when clients need them most. And with the launch of Mobi-Chip, the company is taking that promise even further, turning small moments of service into long-term trust.

Because at My Glass, “We Got You” isn’t just a tagline. It’s a philosophy, one that ensures everyone in the value chain wins: the broker, the insurer, the client, and the planet.

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