Renasa’s smooth integration into TIH delivers early wins
When Renasa Insurance joined the Telesure Investment Holdings (TIH) group two years ago, the company made a bold promise: to remain the broker’s best friend, and to become an even better one.
Fast forward 24 months, and it’s clear that the integration has not only preserved the DNA of Renasa’s relationship-driven business, but also unlocked real, measurable benefits.
In a recent conversation with Renasa CEO Herman Scheepers, we reflected on the journey, the milestones achieved, and the road ahead.
Holding on to identity, unlocking new potential - “Change always brings uncertainty,” said Herman. “For staff, for brokers, for everyone.” Yet despite that, Renasa emerged from the integration process with its entire team and broker base intact, a rare feat in an industry often disrupted by mergers and acquisitions.
More than just retention, the company has emerged stronger. Key operational enhancements have already taken root, particularly around claims. “We plugged into TIH’s procurement structures, which gave us access to more efficient and cost-effective claims processes,” Herman explained. “That was probably the biggest immediate benefit, and one that didn’t compromise the service we offer to our brokers and policyholders.”
Benefits on different timelines - While claims improvements were quickly implemented, visible within the first 12 months, other aspects such as pricing structures and underwriting discipline take longer to materialise. “You can’t change underwriting overnight,” Herman said. “These improvements rely on policy renewal cycles, so we’re probably halfway there. But we’re already seeing positive momentum.”
Support functions like compliance and internal audit were also quick wins, with TIH’s governance frameworks helping to reinforce the foundation for growth.
