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Renasa’s upgraded rating signals a new era of strength for brokers

Renasa’s upgraded A+(ZA) rating marks a pivotal moment for brokers, signalling stronger financial backing, improved claims efficiency and greater capacity for complex risks. Three years after joining the TIH group, Renasa is proving how strategic integration can strengthen broker trust without losing its relationship-driven identity.
Written by
Tony van Niekerk
Published on
December 5, 2025

When Renasa Insurance joined the Telesure Investment Holdings (TIH) group three years ago, the company committed to a simple but powerful promise: to remain the broker’s best friend, and to become an even better one.

Three years later, the results are unmistakable. With a strengthened balance sheet, improved claims efficiencies, and a newly upgraded financial strength rating, Renasa is demonstrating that strategic integration, done right, can create tangible benefits for brokers and their clients.

In late November, GCR Ratings upgraded Renasa’s national scale financial strength rating from A(ZA) to A+(ZA), with a Stable Outlook, recognising “consistently improving earnings, strengthening capitalisation and sound liquidity” alongside demonstrated support from TIH  

For Renasa CEO Herman Scheepers, this is more than just a rating action, it is a validation of the group’s disciplined strategy and its unwavering commitment to brokers.

A seamless integration with real-world benefits - Reflecting on the past three years, Herman notes that Renasa’s integration into TIH achieved something rare in the insurance sector: transformation without disruption. The company retained its full team and its entire broker base, the core of its identity and the cornerstone of its model. As he put it, “Change always brings uncertainty… but we emerged from the process still recognisably Renasa, only strengthened.”  

This phase brought quick wins. The biggest and fastest came from plugging into TIH’s procurement and claims infrastructure. This gave Renasa access to significantly more efficient, more cost-effective claims processes, something brokers have already experienced firsthand. “We were able to immediately enhance our claims offering without compromising the personal service our brokers value,” Herman says.  

These operational gains later translated into measurable financial outcomes. The rating upgrade directly reflects these improvements: Renasa’s combined ratio improved to 85% in the 2025 financial year, a sharp recovery from 98% the year before and 162% in 2023. Insurance revenue grew by 16%, while improved earnings strengthened capitalisation, pushing the GCR capital adequacy ratio to 1.9x (up from 1.4x). Liquidity also strengthened to 1.5x.  

For brokers, this translates into something very practical: more certainty, more stability, and more capacity”, says Herman.

“We kept our identity, gained new capabilities, and kept our brokers at the heart of everything.”

Tony van Niekerk
Editor, COVER

A stronger financial backbone for brokers - Renasa’s strategic focus is clear: brokers must feel confident placing bigger, more complex risks with Renasa. The upgraded rating supports exactly that. TIH’s capital support and systemic integration are now formally reflected in the uplift recognised by GCR, giving brokers and clients even greater assurance of Renasa’s ability to pay claims, even in high-severity scenarios.

Being part of TIH means we have the financial muscle to support our brokers in new segments and larger risks,” Herman explains. “Brokers can write bigger, more complex commercial cases knowing there is depth behind us, both financially and operationally.”

This is particularly critical in a market where commercial clients face rising costs, greater risk volatility, and growing concerns about insurer resilience. Renasa’s strengthened position means brokers can negotiate more competitive terms, offer improved value, and rely on a claims process backed by one of the most robust supply-chain ecosystems in the industry.

Put simply: the broker’s best friend just became an even safer bet.

Holding onto the “Renasa way” - Despite the scale of the TIH ecosystem, Herman is adamant that Renasa’s human-centred broker model remains non-negotiable. “Our brokers and underwriting managers operate in a relationship-based environment,” he says. “That is our DNA. The support structures may have modernised, but our accessibility, responsiveness, and willingness to engage personally, that has not changed and will not.”  

As Renasa evolves, emboldened by its rating upgrade, the focus remains on preserving the independent value it delivers to brokers, in turn supporting the independence of these brokers. Foundations in business, Herman argues, are never static, they must be continually reinforced, which he is committed to driving

A quiet transition that speaks volumes - Perhaps the most remarkable part of Renasa’s journey is how little noise accompanied it. No staff disruption. No client upheaval. No reputational turbulence. Just a deliberate, disciplined, and well-executed transition into a stronger, more capable organisation.

We kept our identity, gained new capabilities, and kept our brokers at the heart of everything,” Herman reflects. “This rating upgrade is just one more signal that the strategy is working.”  

For the brokers who rely on Renasa, and for the clients who rely on them, the message is clear: Renasa is stronger, safer, and better positioned than ever to be the broker’s best friend.

HAVE YOU HEARD? RENASA’S RATING HAS BEEN UPGRADED TO A+

GCR has upgraded Renasa to A+ with a Stable Outlook, recognising its “consistently improving earnings trend over the past two years, supporting and strengthening in capitalisation and sound liquidity”. It’s official recognition that Renasa now has even more muscle to truly be the Brokers’ Even Better Best Friend. A real plus for all concerned.

Renasa is a licensed non-life insurer and FSP. Telesure Investment Holdings (Pty) Ltd. All Rights Reserved. TIH is a licensed controlling company.

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