If anyone knows which insurers are our country’s best, it’s the brokers and financial advisers of the Financial Intermediaries Association of Southern Africa (FIA).
And they’ve decided that the Hollard Insurance Company is one of the best, presenting it with the 2018 FIA Award for Short Term Insurer of the Year: Corporate at a glittering industry function in Johannesburg last night.
Hollard partner ITOO, a special risks underwriting management agency, scooped the award for Underwriting Manager of the Year, underlining a shared ethos and commitment to brokers.
The FIA, which presents the awards, has a membership of nearly 15 000 brokers and advisers in South Africa. They work closely with a wide range of insurers to meet the needs of clients ranging from individuals to multinational corporates.
And they decide which insurers are the best, through an annual in-depth survey conducted by the FIA that rates brokers’ experience of product quality, service quality, relationship quality and overall satisfaction.
“Our business model is an intermediated one, with brokers playing a critical role between us and our policyholders. We’re delighted to be recognised as brokers’ favourite short-term insurer,” says Willie Lategan, CEO of Hollard Insure.
Hollard is working hard to better support intermediaries at a time when their profession is more under threat than it has ever been. This is most publicly manifest in Hollard’s #LongLiveTheBroker campaign, which underlines the company’s unwavering commitment to partnering with brokers in the short-term insurance space.
“We believe passionately in the great value that brokers provide their customers through expert advice and superb service, and to Hollard in terms of efficiency and enduring customer relationships. We’re all about achieving the win-win-win – customers, brokers and Hollard itself must benefit from the products and services we provide – and we cannot do this without our broker partners,” says Lategan.
“What this award signifies is that all the hard work we’re putting into better supporting our broker partners has not gone unnoticed by the people who matter, and that we’re hitting the mark as far as they are concerned. If nothing else, this latest recognition will spur us on to do even better by them. #LongLiveTheBroker!”
Lategan also lauds the team at Hollard Insure for the role they played in garnering the award it took at last night’s event.
“Ultimately, insurance is all about people and relationships. No matter how good our insurance products are – and they are excellent – what really counts is the smart, efficient, friendly service that brokers can expect every time they speak to a Hollardite. And it’s obvious from the awards that we’re on our way to getting this right. To every person in my team, I say, take a bow; it’s because of you that we’re winners,” he says.