DIGITISATION
MASTERCLASS
brought to you by COVER

The COVER Digitisation Masterclass aims to equip participants with the knowledge, skills, and strategic insights necessary to lead digital transformation initiatives in their organisations effectively, ensuring they can navigate the complexities of a fast paced digitally transforming industry.

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See what our Masterclass covers

Focus area 01
FOCUS AREA 02
focus area 03

Digitisation Strategy

  • Innovation Management/ process​.

  • Best practice case studies​.

  • Concepts of digitisation (APIs/ AI/ Machine Learning/ Ecosystems/.

Tech Stack

  • Platform (Claims/ underwriting/ Doc Optimisation/ Office Automation)​.

  • Data - Collection/Sourcing, Storing and Management (Internal & External)​

  • Data - Analytics and AI​

Distribution

  • Digital Channels/ Embedded Channels​

  • Campaign design & execution

  • Digital Marketing  & Brand

  • Digital Distribution Economics

Improved customer experience

Customer-Centric Approaches: Understand how to use digital tools to enhance customer experiences, such as through personalised services, streamlined claims processing, and improved, automated communication channels

​Data optimisation:
‍Gathering, storing and managing data from internal and external sources, with strategic vision towards execution.​

Data Analytics for Customer Insights:
‍Learn how to leverage data analytics to gain insights into customer behavior and preferences, allowing for more targeted marketing and service offerings.​
Benefits of attending

Operational Efficiency and Cost Reduction

Process Automation:
Explore opportunities for automating routine tasks and processes, thereby reducing costs and increasing operational efficiency.​.​

Enhanced Risk Management:
Explore digital tools for better risk assessment and management, including predictive analytics and real-time monitoring.​
Office automation ​
benefits of attending

Benefits of attending

Enhanced understanding of Digital Technologies
Strategic Vision Development
Improved Customer Experience
Operational Efficiency and Cost Reduction
Go-to-market ready Frameworks
Innovation and Competitive Advantage
Networking and Collaboration
Persona and Professional Development

Masterclass Overview

Enhanced Understanding of Digital Technologies

Knowledge of Digital Tools:
‍Gain a comprehensive understanding of the latest digital tools and technologies, including administration platforms, underwriting/claim systems, latest APIs (Application Programming Interface) artificial intelligence (AI), machine learning (ML).​

Insight into InsurTech Innovations:
‍Learn about emerging InsurTech innovations and the opportunities they unlock for your business.​
Benefits of attending

Strategic Vision Development

Digital Strategy Formulation: Develop or refine a digital strategy that aligns with your organisation's overall business goals. This includes identifying key areas for digital transformation such as customer engagement, underwriting, claims processing, and risk management.​

Roadmap for Implementation:
Skills to create a roadmap for implementing digital solutions, including timelines, resource allocation, and key milestones.
Benefits of attending

Meet your hosts

Bruce Sahd, Director of CaseJohnson, is an expert in digital insurance strategies across Africa and the Middle East, with 20+ years’ experience, an MBA, and extensive international recognition.

Bruce Sahd
CaseJohnson

Tony Van Niekerk, with 30 years of insurance and investment experience, has held leadership roles, holds multiple qualifications, and advises on African and global financial services industry issues and trends.

Tony van Niekerk
COVER

Brent specializes in Marketing and Digital Strategy at COVER. With a diploma in digital marketing, he's passionate about technology, process optimization, and the intersection of organizational psychology and business.

Brent Munnik
COVER

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To purchase a delegate ticket for this workshop, please fill out the form below.

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