One high-impact day where Africa’s insurance leaders move beyond transformation talk and into execution reality across cloud, AI, data, distribution and human-centred design.
17th June 2026
Wednesday, June 17, 2026 at 09:00 AM
TechFest 2026 brings insurers, brokers, UMAs, reinsurers and technology partners together for honest, practical conversations about how insurance is being rebuilt operationally, technologically and culturally. Expect leadership-level clarity, real lessons from implementation, and a programme designed to help you make better decisions in 2026 and beyond. No product demos. No hype. Just what works in practice.
A event built for execution reality: what works, what breaks, and what leaders would do differently.
One high-impact day & seven sessionswith Africa’s insurance leaders. Leadership-led, practical discussions across the ecosystem.
AI is not just changing how insurance operates. It is changing where value, trust, and bargaining power sit across the entire ecosystem. Join Marc Wilson as he explores why the biggest opportunities and risks of AI lie not in automation, but in the fundamental redesign of business models, customer relationships, and competitive advantage.
Artificial intelligence is often discussed as a tool for improving efficiency, but its greatest impact may be far more profound. In this thought-provoking keynote, Marc Wilson explores how AI is reshaping the foundations of the insurance industry by changing where value is created, who owns the customer relationship, and how trust is established in an increasingly intelligent ecosystem. Drawing on global trends, practical implementation experience, and strategic insights, Marc challenges leaders to look beyond automation and consider how AI will influence business models, distribution, competitive advantage, and the future role of insurers and intermediaries.
Digital transformation was only the beginning. The next competitive advantage lies in how effectively insurers and intermediaries connect, collaborate, and participate in the insurance ecosystem.
For years, the insurance industry has focused on digitisation, automating processes, modernising systems, and introducing new technologies. Yet many insurers and intermediaries continue to struggle with inefficiencies, duplicated effort, disconnected workflows, and fragmented customer experiences. This discussion explores how insurers, brokers, technology providers, claims partners, and customers can work more effectively together through better integration, smarter workflows, practical automation, and collaborative innovation. The focus is on leveraging technology to remove friction, improve productivity, strengthen relationships, and create greater value across the insurance ecosystem.
Digital transformation is not about technology. It is about solving problems.
This practical discussion explores how technology improves payment collection, customer engagement, operational visibility, service delivery, and operational efficiency. The conversation focuses on applying technology strategically to remove friction, improve transparency, and deliver measurable business outcomes across the insurance value chain.
Pricing has become one of the most powerful strategic levers in insurance. Discover how AI is transforming pricing from a technical function into a competitive advantage.
This session explores how leading insurers are using AI and advanced analytics to improve pricing precision, respond more effectively to changing market conditions, and create sustainable competitive advantage. It examines what optimal pricing means in practice and the governance, skills, and organisational capabilities required for responsible implementation.
How Agentic AI is Redefining Customer Engagement, Service and Growth
The future of customer engagement is not another chatbot. It is an intelligent digital concierge that knows your client, understands their history, anticipates their needs, and acts on their behalf.
This session explores how Agentic AI is transforming customer communication into a strategic business asset. Through real-world examples, attendees will discover how AI-powered client agents can become trusted digital concierges that improve service delivery, strengthen engagement, drive retention, and unlock growth opportunities.
The future broker will not win because they have more technology. They will win because they have better visibility, better structure, and more time for advice.
This discussion explores how intelligent automation and structured workflow management can help intermediaries reduce friction, improve visibility, strengthen compliance, and create more scalable and client-centric businesses.
AI is no longer the advantage. How organisations apply it is.
This leadership discussion explores how insurers can combine structured data, external intelligence, underwriting expertise, and accessible AI to improve productivity, strengthen decision-making, and build sustainable competitive advantage.
AI is becoming accessible to everyone. Competitive advantage will come from adaptable people, learning cultures, and organisations that know how to turn intelligence into action.
As AI continues to transform insurance, the real challenge is ensuring that people, skills, leadership, and organisational culture evolve at the same pace as innovation. This closing discussion explores the capabilities and mindset shifts that will define the industry's next decade.
