The Unsung Hero: Understanding the Vital Role of Windscreens in Vehicle Safety and Insurance

In a comprehensive interview with Gary Stieger, CEO of My Glass, the often-underestimated realm of automotive glass takes center stage.  

Stieger advocates for a paradigm shift, emphasizing the pivotal role of windscreen quality and precise fitment in vehicle safety and insurance. My Glass stands apart with its use of accredited glass brands, aligned with stringent international safety criteria. Their commitment extends to meticulous fitment processes, underpinned by OEM-approved agents and stringent standard operating procedures.  

Stieger explains the crucial role of brokers as custodians of client interests, assured by My Glass's comprehensive SLAs and auditing protocols.  

Fitter training follows a meticulous apprenticeship model, culminating in practical assessments and ongoing training to ensure excellence.  

My Glass's innovative mobile fitment solutions mirror contemporary consumer demands for convenience and accessibility, underscoring their commitment to evolving automotive landscapes.  

Stieger's insights paint a compelling picture of an industry poised at the intersection of safety, innovation, and consumer convenience, driven by My Glass's unwavering commitment to quality and service excellence.

Key takeaways

• Importance of Automotive Glass: Stieger highlights the critical role of automotive glass in vehicle safety and insurance, advocating for greater recognition of its significance.
• Quality and Fitment: The interview underscores the importance of both quality glass and precise fitment in ensuring optimal safety standards. My Glass prioritizes accredited brands and rigorous fitment procedures to meet international safety criteria.

• Broker Confidence: Stieger emphasizes the trust brokers place in My Glass due to their comprehensive SLAs, auditing processes, and adherence to quality standards. This highlights the importance of partnerships in the industry.
• Fitter Training and Certification: The meticulous apprenticeship model for fitter training ensures competence and adherence to standards. Continuous assessment and ongoing training underscore My Glass's commitment to excellence.
• Innovation in Services: My Glass leads in innovation with its fully mobile fitment solutions, catering to consumer demands for convenience and accessibility. Stieger sees this as essential to staying ahead in a competitive market.
• Continuous Improvement: While My Glass boasts high standards, Stieger acknowledges the need for ongoing improvement, particularly in mobile fitment services. This commitment to evolution ensures they remain competitive and aligned with consumer needs.

Overall, the interview highlights My Glass's dedication to safety, quality, and innovation in the automotive glass industry, underpinned by stringent standards and a customer-centric approach.