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May 9, 2024

Breaking Glass Ceilings: Entrepreneurial Journeys with My Glass

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In a captivating conversation with COVER magazine, representatives of the My Glass team shed light on the intricacies of operating decentralized fitment centres.  

Pieter Lindeque, Muhammed Moosa, and Raulisa Kutuma offer compelling narratives of their entrepreneurial journeys within the broader My Glass ecosystem. Their accounts highlight the unique blend of independence and collaboration afforded by the decentralized model, allowing them to leverage My Glass's resources while maintaining autonomy over their operations.  

Technological integration emerges as a cornerstone of their success, with innovative tools like mobile claim processing and digital documentation streamlining processes and enhancing service delivery.  

Despite grappling with economic uncertainties, including challenges related to client affordability, the interviewees exude confidence in My Glass's resilience and growth trajectory. They attribute their success to strategic partnerships, continuous skills development initiatives, and a steadfast commitment to customer satisfaction. Through their experiences, a narrative of adaptability, innovation, and entrepreneurial spirit unfolds, underscoring the transformative impact of My Glass's decentralized approach on the automotive glass industry.

Key points

  • Decentralized Fitment Centres: The interview focuses on My Glass's innovative model of decentralized fitment centres, which operate autonomously while being part of a larger network.
  • Entrepreneurial Journeys: Pieter Lindeque, Muhammed Moosa, and Raulisa Kutuma share their entrepreneurial experiences within the My Glass framework, emphasizing the autonomy and responsibility they have in managing their respective branches.
  • Technological Advancements: The interviewees discuss the significant role of technology in streamlining operations, citing examples such as mobile claim processing, digital documentation, and app-based communication systems.
  • Customer Satisfaction: There's a strong emphasis on customer satisfaction, with the interviewees highlighting how technological advancements and operational efficiency contribute to enhancing the overall customer experience.
  • Economic Resilience: Despite economic challenges, including client financial constraints, the interviewees express optimism about the growth prospects of their businesses within the My Glass ecosystem.
  • Strategic Partnerships: The interviewees credit strategic partnerships and collaboration with the head office for their continued growth and success, indicating a symbiotic relationship between decentralized fitment centres and the broader My Glass network.
  • Skills Development: There's a mention of ongoing skills development initiatives within the fitment centres, highlighting the importance of training and empowering staff to meet industry standards and customer expectations.
  • Industry Outlook: The interview provides insights into the broader automotive glass industry, with the interviewees discussing market trends, challenges, and opportunities for growth, particularly within the insurance sector.

These key points collectively showcase the innovative business model, technological prowess, and customer-centric approach of My Glass and its decentralized fitment centres.

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