March 27, 2025
Why Aren’t More Businesses Doing Personalisation Better?
Personalisation is evolving but remains underutilised. Andrew Solomon, Client Strategy Director at Achievement Awards Group, explores its challenges—data complexity, AI integration, and resource constraints. Despite these hurdles, businesses can start small, refine strategies, and gradually enhance customer engagement through tailored experiences.
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June 19, 2024
Understanding the value of customer complaints and the importance of handling them well
Complaints are an inevitable aspect of running a business. Handling these customer grievances effectively is crucial, not only for maintaining a good relationship with the complaining customer but also for safeguarding your business’s reputation - especially in an era where social media can amplify an individual’s voice
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August 31, 2023
Three practical ways to make your small business bloom this spring
Janeesha Ragubeer, Area Manager at Business Partners Limited, foresees a promising season ahead for South African small businesses, offering her insights on three actionable strategies to help them flourish this spring.
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October 24, 2022
The competitive structure of the global insurance marketplace sector
According to a ranking and analysis completed by Insuramore, revenues earned worldwide by insurance marketplaces are likely to have had a value of around USD 6.74 billion in 202...
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October 24, 2022
Insurer builds on transformative campaign to boost small businesses through new partnership
From March to August 2022, Hollard will share two months of concurrent commercial airtime worth R1-million...
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