Exploring Guidewire’s Impact on the Broker Industry

Insurance is rapidly digitising, reshaping the broker–client relationship and the broker’s role as a trusted advisor. In this COVER interview, Leo Holesgrove, South Africa Lead at Guidewire, unpacks how brokers and insurers can embrace technology to remain competitive, efficient, and client-focused.

Leo begins by addressing the evolving expectations of both clients and brokers: instant quotes, seamless policy issuance, and fast claims processing, all accessible through multiple channels. He stresses that Guidewire enables insurers to meet these demands by empowering brokers with digital applications that simplify workflows, eliminate redundant data entry, and improve efficiency. This allows brokers to dedicate more time to client engagement and value creation.

Case studies from Canada, Argentina, and the UK provide compelling proof points. For example, insurers using Guidewire Cloud reduced quote response times by 34% and increased broker quote submissions by 4%. RSA streamlined claims with Guidewire ClaimCenter, enhancing broker relationships through faster settlement and real-time updates.

Looking to the future, Leo highlights the role of automation, AI-driven claims handling, and virtual assistants in lowering costs and improving experiences. He positions Guidewire as a critical partner for insurers and brokers aiming to future-proof operations, comply with regulations, and deliver consistent omnichannel engagement.

Ultimately, Leo underscores that brokers survive and thrive when supported by strong insurer platforms—enabling them to focus on their true value proposition: building trusted, profitable, and lasting client relationships.

Key points from the discussion

• Clients and brokers demand instant, digital-first services (quotes, policy issuance, claims).
• Guidewire streamlines broker workflows by consolidating quoting, servicing, billing, and claims into one portal.
• Case studies show measurable improvements:
  • 34% faster quote responses (Canada).
  • More efficient claims handling and real-time broker visibility (RSA, UK).
• Digital collaboration between brokers and underwriters strengthens relationships.
• AI, chatbots, and automation will reduce costs and enhance client satisfaction.
• Independent brokers remain relevant when supported by robust insurer platforms.