Old School service, modern outcomes: The DGC Glass growth journey

From humble beginnings with a single service van, DGC Glass has transformed into a dynamic nationwide brand known for combining cutting-edge innovation with old-school service values. In this conversation with COVER, Managing Director Jason Tromp reflects on the company’s growth journey, their approach to customer satisfaction, and how they’re staying ahead of industry trends.

Since becoming a standalone business in 2021, DGC Glass has fully digitalised its claims fulfillment process, allowing for fast invoicing, real-time tracking, and mobile installations. Their client-first model aims to offer both cost savings for insurers and a seamless, convenient experience for customers, bringing service directly to homes or offices. Yet, Jason insists that digital doesn’t replace personal connection. “There’s still that person-to-person touch to reassure customers and help them feel taken care of,” he says.

The company is also addressing the rising complexity of modern vehicles, especially with the influx of ADAS-enabled cars. Proper calibration, code-checking, and quality assurance are now critical aspects of the glass replacement process, ensuring safety alongside convenience.

A longstanding participant in the AIE conference, Jason highlights how valuable the event has been for DGC, from networking with insurers and developers to building partnerships that fuel innovation. He describes it as a space where formal industry insights and informal human connections intersect.

Looking forward, Jason brings youthful energy and fresh thinking to his role as MD. With plans for continued innovation and a strong commitment to client experience, DGC Glass is firmly focused on delivering modern outcomes without compromising on the trust and personal service that built their foundation.

3. Key Points

• Business Growth: DGC Glass evolved from a single-van operation into a national service provider.
• Digital Transformation: Full digitalisation of claims fulfillment, including invoicing and job scheduling.
• Client-Centric Approach: Focus on real-time communication, mobile installations, and personal reassurance.
• Industry Trends: Increased insurer demand for cost efficiency, mobile convenience, and accurate ADAS integration.
• Emergency Response Expansion: Teams in place for door glass repairs, smash-and-grab incidents.
• Quality Assurance: Emphasis on correct code-checking and maintaining new vehicle functionality.
• AIE Conference Impact: Strategic partnerships and tools (like their claims software developer) originated from AIE networking.
• Leadership Vision: Jason brings innovative energy and relationship-driven leadership to DGC’s future.