Tech-Driven Efficiency: How INSRAP is Transforming Insurance Replacements

What if insurance claims could be resolved faster, at lower costs, with better customer experiences? That’s exactly what INSRAP, part of Admin Plus, is delivering. In this discussion, we speak with Cameron Clark (Business Executive) and Alan Kinloch (General Manager) to explore how they are digitally transforming claims fulfillment for brokers and insurers.

Using API-integrated e-commerce solutions, INSRAP offers real-time pricing, automated updates, and direct integrations with insurers and brokers to simplify claims processing. Their unique approach—sourcing end-of-life stock to avoid unnecessary product upgrades—helps insurers reduce claims costs by up to 33%.

But it’s not just about cost savings—it’s about speed. 94% of claims are fulfilled within 24 hours in metropolitan areas, ensuring that policyholders get their replacement devices, laptops, or appliances as quickly as possible. INSRAP also offers device repairs, excess management, and a national footprint to service clients across South Africa.

Brokers play a key role in the insurance ecosystem, and INSRAP’s approach ensures they receive personalised service, expert guidance on product replacements, and an integrated platform that reduces admin burden. Whether you’re a broker, insurer, or claims manager, this episode will give you valuable insights into how digital transformation is reshaping claims fulfillment and improving customer experiences.

Key points

• INSRAP, part of Admin Plus, is transforming insurance claims fulfillment through a tech-driven, cost-effective replacement service.

• Their e-commerce platform integrates directly with insurers and brokers, streamlining claims processing and reducing inefficiencies.

• A major focus is on cost savings—reducing claim costs by up to 33% through sourcing end-of-life stock and avoiding unnecessary upgrades.

• Time efficiency is crucial, with 94% of claims fulfilled within 24 hours in metropolitan areas.

• The system provides real-time pricing and automated claim updates, enhancing transparency and service for brokers and policyholders.

• INSRAP’s national footprint ensures rapid replacements across South Africa, even in remote areas.

• Beyond replacements, they offer device repairs and extended support, ensuring a full-service experience.

• A strong focus on broker relationships, offering personalised service, expert advice, and dedicated support to streamline claims processes.