Beyond Efficiency: Renasa’s Comprehensive Approach to Motor Insurance

Francis Nyaungwa, Head of Motor and Non-Motor Claims at Renasa, provides a detailed overview of the transformative changes post the TIH deal in the motor insurance sector.

In a nuanced discussion, Francis addresses the complexities of motor insurance, emphasizing the often underestimated intricacies of the claims process. A pivotal change highlighted by Francis is the revamped assessing process, where clients can now submit photos instead of physically bringing in vehicles, streamlining the experience and contributing to reduced turnaround times.  

The incorporation of Telesure's MBR panel emerges as a game-changer, elevating the quality of motor repairs by onboarding vetted service providers. However, the interview doesn't shy away from acknowledging the challenges in merging processes, with Francis sharing insights into initial resistance and the subsequent alignment of brokers through effective communication and education.

As the conversation steers towards the future, Francis outlines Renasa's vision for 2024. The focus is on achieving near-complete adoption of the MBR panel, offering lifetime guarantees on repairs, and controlling repair work for enhanced quality. The commitment to client satisfaction takes center stage, with Renasa providing not only discounted rates but also complimentary vehicle hire in case of issues, showcasing a robust backing of service quality. The interview encapsulates Renasa's dynamic approach, blending efficiency, innovation, and a client-centric ethos for a competitive edge in the evolving motor insurance landscape.

Highlights

• Efficient Assessing Process: Renasa has streamlined its motor insurance assessing process post the TIH deal, allowing clients to submit photos for assessment, reducing the need for physical inspections and enhancing overall efficiency.
• Positive Broker Feedback: Brokers have responded positively to the changes, expressing satisfaction with reduced turnaround times and improved service delivery. The streamlined processes contribute to Renasa's goal of becoming the brokers' better best friend.
• Telesure's MBR Panel Impact: The integration of Telesure's MBR panel has significantly influenced the quality of motor repairs, with vetted service providers leading to enhanced service quality and reduced costs.
• Future Vision for 2024: Renasa's strategic vision for 2024 includes a strong focus on achieving near-complete adoption of the MBR panel, providing lifetime guarantees on repairs, and maintaining control over repair work for improved quality.
• Client-Centric Initiatives: Renasa goes beyond efficiency, offering discounted rates, lifetime guarantees on repairs, and complimentary vehicle hire in case of issues, showcasing a commitment to client satisfaction and service quality.
• Holistic Approach to Motor Insurance: The interview highlights Renasa's holistic strategy, encompassing motor glass claims, competitive pricing, and leveraging TIH's market influence for a comprehensive and competitive market position.