My Glass CTO Talks Tech and User-Centric Design

In this interview, Tony from COVER Magazine speaks with Zahed Rassool, the CTO of My Glass, delving into the technology and processes that power the company. My Glass, a glass repair and replacement service, has leveraged technology to streamline its operations, from claim submission to client installation. They've developed an in-house solution that not only manages claims efficiently but also focuses on security and fraud prevention.

In this interview Zahed highlights how My Glass has eliminated paperwork entirely by digitizing their processes. Mobile devices are used for pre-inspections, ensuring the correct stock and materials are on hand for installations. He emphasizes the importance of understanding diverse stakeholder needs and running a user-centric approach. Zahed explains how they iteratively develop and release updates to adapt to the ever-changing industry landscape.

The interview also touches on the challenge of training diverse users, with My Glass prioritizing intuitive design and continuous communication to guide users effectively.