September 27, 2022

Give a Breath Challenge

Against the background of the Covid-19 pandemic, Munich Re and the Fraunhofer-Gesellschaft launched the Give a Breath...
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September 27, 2022

Conversational AI booms in SA’s post-COVID insurance sector

SA had been slow to adapt, resulting in an industry that was still heavily reliant on call centres to complete sales ...
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September 27, 2022

Characteristics of top innovators

Last time Cover caught up with Guidewire’s Chief Evangelist, Laura Drabik, she highlighted three industry trends. Thi...
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September 27, 2022

The impact of digitisation on the economy and our society

Every sphere of economic activity as we used to experience it, is now being disrupted by the deepening of digitisatio...
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September 27, 2022

Omnichannel for the win

Laura Drabik, Guidewire’s Chief Evangelist takes us through the importance of an omnichannel approach to facilitate t...
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September 27, 2022

Virtual call centre’s success outshines traditional call centre metrics

Fedgroup paid out more than R50 million to financial beneficiaries during the first two months of South Africa’s COVI...
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