Auto & General's new innovative approach

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<p>Ricardo Coetzee, Head of <a href="https://www.autogen.co.za/" target="_blank" rel="noreferrer noopener">Auto & General Insurance</a> tells us about their innovative approach to keep themselves accountable to broker service delivery through a service pledge.</p>

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<p>The pledge holds that should, for whatever reason, Auto & General be unable to keep to a commitment they have made to their Broker partners, they will pay them a self-imposed penalty fee,” says Ricardo Coetzee, Head of Auto & General Insurance.</p>

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<p><strong>Ricardo Coetzee explains in more detail in the below podcast:</strong></p>

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