Keagan Sloman, Head of Product and Commercial at The Unlimited, says most rejected motor warranty claims stem from misunderstandings around cover terms, servicing requirements and claims processes, highlighting the importance of clear policy understanding and proactive vehicle maintenance to ensure valid claims are paid.

Gerard Abrahamse, General Manager at ASI Property, says the long-term sustainability of South Africa’s community schemes depends on stronger financial discipline, proactive levy collection and professional management to prevent rising arrears, deferred maintenance and declining property values.

Jay Malatji, Provincial General Manager at Metropolitan, warns consumers against allowing insurance policies to lapse during financial hardship, urging them instead to explore options such as reduced cover, payment deferrals, premium skips or paid-up policies to avoid losing vital financial protection and restarting waiting periods.