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Premium collection is a crucial part of how we do business in the insurance industry. There are a lot of people involved and a lot of processes involved.

COVER spoke to Ian Thompson, CEO of QSure, to unpack the premium collections environment and get his take on innovation in the insurance industry in general.

A few of the questions we asked were:

Please give us an overview as to what this environment is like at the moment?
In terms of this changing landscape of premium collection, where does QSure fit in and where does your reach stretch?
What you would like to see happen in the QSure environment over the next year or two?
From your perspective, how do you find clients’ openness to innovation that you go to them with?